Privacy Policy

1. Introduction

Oakland Trading Company Nigeria Ltd ("Oakland Trading", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.oaklandtrading.org or contact us for business inquiries.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and company name when you submit a quote request, inquiry form, or catalog download request.
• Usage Data: Information about how you use our website, including pages visited, time spent, browser type, IP address, and referring URLs.
• Communication Data: Messages you send us via email, WhatsApp, or our contact form, including product inquiries and quote requests.
• Cookie Data: Data collected through cookies and similar tracking technologies. See our Cookie Policy for full details.

3. How We Use Your Information

We use the collected data to:

• Process and respond to quote requests and product inquiries
• Send product catalogs, technical specifications, and pricing information
• Improve and maintain our website functionality
• Communicate with you about orders, deliveries, and after-sales support
• Comply with legal obligations
• Analyze website usage to enhance user experience
• Send relevant industry updates and product news (only if you have opted in)

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating our website and conducting our business (e.g., email delivery, analytics)
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of Oakland Trading, our clients, or others
• With your explicit consent

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Business inquiry data is typically retained for up to 3 years to support ongoing commercial relationships.

7. Your Rights

Depending on your location, you may have the following rights:

• Right to access the personal data we hold about you
• Right to rectify inaccurate or incomplete data
• Right to erasure ("right to be forgotten")
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time

To exercise any of these rights, please contact us at contact@oaklandtrading.org.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: